Quality - Stern Rubber Company

STERN RUBBER COMPANY IS COMMITED TO QUALITY

Stern Rubber Company’s goal is not to just meet our customer’s expectations, but to exceed them. We understand that there is a critical difference between lowest price and best value – and it is our goal to deliver the best value and highest quality possible. We believe in going the extra mile to achieve total customer satisfaction.

STERN’S PLAN FOR QUALITY

Stern Rubber Company is ISO 9001:2015 certified with a robust Quality Management System. This ensures consistent, repeatable results for our customer base and all stakeholders.

Certification shows we are truly invested in understanding our client’s needs, in working with them to deliver high quality solutions, at the same time continuously reviewing and improving the way we work. This certification not only helps us anticipate the demands of our customers, but also reveals our commitment to providing quality products and services to all our existing and prospective customers.

Link to our ISO 9001:2015 cert here.

The Quality Department plays an active, up-front role, in review of projects and determining and defining process capabilities. Our Sales, Quality, Purchasing and Technical Departments work together, so we can do things right – the first time. We keep your needs front and center.

Stern Rubber Company utilizes APQP processes, we monitor and track internal Key Indicators, and we use the information to evaluate our current Quality System, identify areas for improvement, and to plan for future needs. In addition to inspection and documentation, the Stern Rubber Quality Department assists in the testing of compounds to ensure formula control and product compliance.

We also offer an offshore option for product. Our Purchasing and Quality Departments work closely with approved suppliers overseas, to provide custom rubber parts that will meet and exceed customer requirements. We perform an on-site audit at our suppliers’ offshore facilities, verify product, and communicate regularly with our offshore supply base.

STERN RUBBER COMPANY’S QUALITY DEPARTMENT EQUIPMENT INCLUDES:

MDR at our Plant 1 location and ODRs at our Plant 2 and Aitkin facilities
Brown and Sharp Manual CMM with CMM Manager Software
Starrett Optical Comparator with Surface and Profile capabilities
Keyence IM Series Vision System
TensiTech Tensile Tester
Makerbot Replicator2 3D printer
Lab Oven and Lab Press

We have the measuring and test equipment needed to ensure that we are meeting our customers rigorous demands.

INVESTING IN THE FUTURE OF QUALITY

We can proudly and safely state that Stern Rubber Company is built with quality and transparency in mind. We integrate the attitude of quality in our daily work and continuously challenge ourselves to improve the quality management system and provide products that meet or exceed the needs and expectations of our customers.